Terms and Conditions

Terms and Conditions

These Terms and Conditions cover both the Terms of Website Use and our Maintenance Agreement Terms. Please scroll down to the relevant section to find the applicable terms for you.



These terms of use (together with the policies referred to in it) tell you the terms of use on which you may make use of our website gbnrg.co.uk (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us and which sets out information about the cookies on our site. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.

Information about us

gbnrg.co.uk is a site operated by GB NRG Ltd and its subsidiaries (together, “We” or “us”). We are registered in England and Wales under company number 07125502 and have our registered office at c/o PKF Francis Clarke, Blackbrook Gate 1, Blackbrook Business Park, Taunton, Somerset TA1 2PX. Our VAT number is 983355095.

We are a limited company.

Changes to these terms

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.


We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy [INSERT AS LINK TO ACCEPTABLE USE POLICY].

If you wish to make any use of content on our site other than that set out above, please contact us.

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us

To contact us, please use the Contact Us webpage.




These terms form part of the maintenance agreement (“the Agreement”) made between GB NRG Ltd (“the Company”) and the party that signs the Agreement (“the Customer”).

The Company agrees to provide the Services (as defined in the signed Agreement) for the equipment specified in the Agreement in consideration for the Fee (as defined in the Agreement) and subject to the following standard terms:

  1. The Customer agrees to give all reasonable assistance to the Company’s maintenance engineer to ensure appropriate access to the equipment in a safe way. The Company reserves the right to cancel servicing or maintenance appointments if it cannot be assured of this. It is the Customer’s responsibility to give the Company access to the property in order to carry out the Services. If access cannot be granted, the Company will rearrange appointments up to three times before cancelling this agreement in its entirety, and no monies will be returned to the Customer in this instance.
  2. This agreement is for an initial period of twelve months, and thereafter will remain in force until terminated by either party, with 28 days’ written. If this agreement is terminated, a percentage sum of any monies paid may at the discretion of the Company be refunded to the Customer, based on a pro-rate basis of the annual fee already paid, and what is left to be paid or utilised
  3. The Company’s representative will carry out the Services depending on the contract type within each period of twelve calendar months from the date of this agreement until this agreement is The frequency of the visits shall be determined by the maintenance covered within the agreement and how often it should be carried out.
  4. The Fee must be paid in its entirety upfront or on a schedule of payments that has been agreed with the Customer prior to the signing of the Agreement.
  5. The cost of component parts or materials necessary to repair the equipment will be additional to the Fee and will be supplied only. They will be invoiced at the time of installation and are payable within 30 days.
  6. The Company reserves the right to suspend all services under the Agreement if any monies due to the Company, whether in connection with this agreement or not, are overdue.
  7. The Agreement covers routine maintenance and the labour required for the replacement of consumable parts only. The Agreement does not cover failure of non-consumable parts or service work necessitated by accidental damage to the equipment or work arising out of negligence or improper routine maintenance carried out by anyone other than a representative of the Company.
  8. Any request or agreement by a representative of the Customer for chargeable work in excess of that covered by the Services as listed in the Agreement to be carried out during a service visit shall be binding on the Customer and charged for in addition to the Fee. In the event of a dispute as to whether such a request or agreement has been made, the burden of proof shall lie with the Customer.
  9. If, in the opinion of the Company, overhauls of the equipment are required in order to keep the equipment to a satisfactory state of repair, the Company will submit a cost estimate based on current hourly rates displayed in the Agreement. Such costs will be additional to the Fee.
  10. The Company shall notify the Customer of any increase to the annual Fee no less than 30 days in advance of any such increase taking effect. The Customer shall have the right to terminate the Agreement if any increase to the Fee is not approved by them.
  11. The Company agrees to provide a priority service to rectify breakdowns of equipment covered by this agreement.
  12. This Agreement is specific to the Customer and shall not be transferred or assigned by the Customer without the written consent of the Company.
  13. If the location of the equipment is changed by the Customer such re-location may involve an alteration of the Fee.
  14. To the extent permitted by law the Company shall not be responsible (whether in contract or in tort) for any direct, indirect, economic or consequential loss damage or injury caused by any act or omission of the Company or its representatives or otherwise.
  15. The terms of the Agreement shall not be varied unless with written, signed consent from the Company.
  16. This Agreement is governed in all respects by the laws of England and Wales.
  17. In the event that the equipment under the Agreement is no longer economically repairable, we will provide customer with a quote to replace. Until replacement takes place, no further Services will be performed.
  18. This Agreement does not cover loss or damage resulting from fire, water, windstorm, hail, lightning, earthquake, theft, riot, misuse or abuse or any other circumstance beyond the Company’s control.