Privacy Policy

INTRODUCTION AND GENERAL TERMS

The aim of this privacy policy is to explain to you how we control and process your data. This includes the collection, usage, disclosure, transfer, storage and disposal of your data.

GB NRG Ltd (“the Company”) is committed to protecting your personal information when you are using our services, which we want to be a safe and enjoyable experience. This Privacy Policy relates to our use of any personal information that we collect from you when using our website (our site). It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.

This Privacy Policy explains the following:

• What information the Company may collect about you;

• How the the Company will use information we collect about you;

• When the the Company may use your details to contact you;

• Whether the Company will disclose your details to anyone else;

• Your choices regarding the personal information you provide to us;

• The use of cookies and how you can reject cookies.

The Company is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the Data Protection Act/General Data Protection Regulation 2018 (these laws are referred to collectively in this Privacy Policy as the “data protection laws”). No website or app can be completely secure.

Our site may contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

WHO ARE WE?

The Company is ultimately owned by Stratosphere Holdings Limited.

WHAT INFORMATION WILL THE COMPANY COLLECT ABOUT ME?

In running and maintaining our site, and in general when conducting our business, we may collect and process the following data about you:

Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

Information provided voluntarily by you. For example, when you submit information through our contact forms.

Information that you provide when you communicate with us by any means.

The Company collects information about how you use our site and the device(s) you use to access the services. This includes collecting unique online identifiers such as IP addresses, which are numbers that can uniquely identify a specific computer or other network device on the internet. For more information please see the section on Cookies.

HOW WILL THE COMPANY USE THE INFORMATION IT COLLECTS ABOUT ME?

The Company will use your personal information for a number of purposes including the following:

To provide our services, activities or online content, to provide you with information about them and to deal with your requests and enquiries;

To provide you with marketing information about products, services or events which you may be interested in;

To provide you with the most user-friendly online navigation experience;

We may also show you relevant advertising on third party sites where you have agreed to this;

To contact you about a submission you have made;

To use IP addresses and device identifiers to identify the location of users, to block disruptive use, to establish the number of visits from different countries, and to determine whether you are accessing our services from the UK or not.

For analysis and research purposes so that we may improve the services offered by the Company. This can include using geo-demographic information from external sources, where this helps us ensure we are providing the best service possible;

We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes;

Where the Company proposes using your personal information for any other uses we will ensure that we notify you first. Please see the section on Changes to the Company’s Privacy Policy for details.

WHEN WILL THE COMPANY CONTACT ME?

General contact

We may contact you in relation to any contact or enquiry that you submit to us when using our site. This also relates to any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.

Contact for marketing purposes?

The Company will only send you marketing emails or messages where you have agreed to this.

We may personalise the message content based upon any information you have provided to us previously and your business type.

We may use information which we hold about you to show you relevant advertising on third party sites (e.g. Facebook, Google, Instagram, Snapchat and Twitter). If you don’t want to be shown targeted advertising messages from the Company, some third party sites allow you to request not to see messages from specific advertisers on that site in future.

WILL THE COMPANY SHARE MY PERSONAL INFORMATION WITH ANYONE ELSE?

We will keep your information within the Company except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or as described in this section and the section concerning Offensive or Inappropriate Content.

Generally, we will use your information within the Company and will only share it outside the Company where you have requested it or given your consent. However, we may share with third party sites (e.g. Facebook, Google, Instagram and Twitter) some data, with appropriate security measures, to show you relevant advertising on third party sites, as set out above.

Sometimes the Company uses third parties to process your information on our behalf, for example to provide analysis. The Company requires these third parties to comply strictly with its instructions and the Company requires that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.

For some services, we might use the help of a third-party. A third-party is an entity that is involved in some way in an interaction that is primarily between two other entities. All of our third-party providers comply with the GDPR law.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

WordPress

WordPress is our website’s platform (what our website is built on) WordPress makes blogging easy and provides several different plugins (software) to provide an optimal customized website. If you want to know more about WordPress’s privacy policy you can click this link: https://wordpress.org/about/privacy/

Mailchimp

MailChimp is the host and provider of our emails, email list, and signs up forms. When you sign up for our mailing list, we will store your personal data in our mailchimp account. MailChimp is well protected and complies with the GDPR law. If you want to know more about Mailchimp’s privacy policy you can click this link: https://mailchimp.com/legal/privacy/

OFFENSIVE OR INAPPROPRIATE CONTENT SENT TO THE COMPANY

If you post or send content which may reasonably be deemed to be offensive, inappropriate or objectionable anywhere on or to our site, social media or communications channels, the Company may remove such content.

Where the Company reasonably believes that you are or may be in breach of any applicable laws, for example on hate speech, the Company may disclose your personal information to relevant third parties, including to law enforcement agencies or your internet provider. The Company would only do so in circumstances where such disclosure is permitted under applicable laws, including data protection law.

WHAT IF I AM AGED UNDER 18?

If you are aged 18 or under, please get your parent or guardian’s permission before you submit any personal information to the Company when using our site. This also relates to any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.

HOW LONG WILL THE COMPANY KEEP MY INFORMATION?

We will hold your personal information on our systems for as long as is necessary for undertaking of the relevant activity, or as long as is set out in any relevant contract you hold with the Company.

CAN I REQUEST THAT MY DATA BE DELETED?

Please see the section on finding out what data the Company holds about you.

CAN I FIND OUT WHAT DATA THE COMPANY HOLDS ABOUT ME?

Under the General Data Protection Regulation you have the right to request a copy of the personal information the Company holds about you and to have any inaccuracies corrected or your data deleted. We will require you to prove your identity with 2 pieces of approved identification. We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you on our files. Please address requests and questions about this or any other question about this Privacy Policy to us via our Contact Us form on our website, marking it for the attention of our Privacy Policy Nominated Representative.

We will need two copies of forms of identification, which can be:

Passport

Driving licence

Birth certificate

Utility bill (from last 3 months)

Current vehicle registration document

Bank statement (from last 3 months).

COOKIES

To find out more about cookies and how we use them please read our Cookies Policy here: https://www.gbnrg.co.uk/cookie-policy/