INTRODUCTION AND GENERAL TERMS
• What information the Company may collect about you;
• How the the Company will use information we collect about you;
• When the the Company may use your details to contact you;
• Whether the Company will disclose your details to anyone else;
• Your choices regarding the personal information you provide to us;
WHO ARE WE?
The Company is ultimately owned by Stratosphere Holdings Limited.
WHAT INFORMATION WILL THE COMPANY COLLECT ABOUT ME?
In running and maintaining our site, and in general when conducting our business, we may collect and process the following data about you:
Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
Information provided voluntarily by you. For example, when you submit information through our contact forms.
Information that you provide when you communicate with us by any means.
The Company collects information about how you use our site and the device(s) you use to access the services. This includes collecting unique online identifiers such as IP addresses, which are numbers that can uniquely identify a specific computer or other network device on the internet. For more information please see the section on Cookies.
HOW WILL THE COMPANY USE THE INFORMATION IT COLLECTS ABOUT ME?
The Company will use your personal information for a number of purposes including the following:
To provide our services, activities or online content, to provide you with information about them and to deal with your requests and enquiries;
To provide you with marketing information about products, services or events which you may be interested in;
To provide you with the most user-friendly online navigation experience;
We may also show you relevant advertising on third party sites where you have agreed to this;
To contact you about a submission you have made;
To use IP addresses and device identifiers to identify the location of users, to block disruptive use, to establish the number of visits from different countries, and to determine whether you are accessing our services from the UK or not.
For analysis and research purposes so that we may improve the services offered by the Company. This can include using geo-demographic information from external sources, where this helps us ensure we are providing the best service possible;
We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes;
WHEN WILL THE COMPANY CONTACT ME?
We may contact you in relation to any contact or enquiry that you submit to us when using our site. This also relates to any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.
Contact for marketing purposes?
The Company will only send you marketing emails or messages where you have agreed to this.
We may personalise the message content based upon any information you have provided to us previously and your business type.
We may use information which we hold about you to show you relevant advertising on third party sites (e.g. Facebook, Google, Instagram, Snapchat and Twitter). If you don’t want to be shown targeted advertising messages from the Company, some third party sites allow you to request not to see messages from specific advertisers on that site in future.
WILL THE COMPANY SHARE MY PERSONAL INFORMATION WITH ANYONE ELSE?
We will keep your information within the Company except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or as described in this section and the section concerning Offensive or Inappropriate Content.
Generally, we will use your information within the Company and will only share it outside the Company where you have requested it or given your consent. However, we may share with third party sites (e.g. Facebook, Google, Instagram and Twitter) some data, with appropriate security measures, to show you relevant advertising on third party sites, as set out above.
Sometimes the Company uses third parties to process your information on our behalf, for example to provide analysis. The Company requires these third parties to comply strictly with its instructions and the Company requires that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.
For some services, we might use the help of a third-party. A third-party is an entity that is involved in some way in an interaction that is primarily between two other entities. All of our third-party providers comply with the GDPR law.
OFFENSIVE OR INAPPROPRIATE CONTENT SENT TO THE COMPANY
If you post or send content which may reasonably be deemed to be offensive, inappropriate or objectionable anywhere on or to our site, social media or communications channels, the Company may remove such content.
Where the Company reasonably believes that you are or may be in breach of any applicable laws, for example on hate speech, the Company may disclose your personal information to relevant third parties, including to law enforcement agencies or your internet provider. The Company would only do so in circumstances where such disclosure is permitted under applicable laws, including data protection law.
WHAT IF I AM AGED UNDER 18?
If you are aged 18 or under, please get your parent or guardian’s permission before you submit any personal information to the Company when using our site. This also relates to any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.
HOW LONG WILL THE COMPANY KEEP MY INFORMATION?
We will hold your personal information on our systems for as long as is necessary for undertaking of the relevant activity, or as long as is set out in any relevant contract you hold with the Company.
CAN I REQUEST THAT MY DATA BE DELETED?
Please see the section on finding out what data the Company holds about you.
CAN I FIND OUT WHAT DATA THE COMPANY HOLDS ABOUT ME?
We will need two copies of forms of identification, which can be:
Utility bill (from last 3 months)
Current vehicle registration document
Bank statement (from last 3 months).
To find out more about cookies and how we use them please read our Cookies Policy here: https://www.gbnrg.co.uk/cookie-policy/